MikroTik SD-WAN Knowledge Base

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FAQ

General information

  • What is MikroTik SD-WAN?

    MikroTik SD-WAN is a cloud-based service for MikroTik routers, offering simplified management and advanced features to optimize enterprise networks.

    Key features: Monitoring, Remote Access, Site-to-Site VPN, WAN Failover, Daily Backup, Content Filtering, Centralized Dashboard, QoS, Security Policies, and more.

  • Who is MikroTik SD-WAN for?

    The MikroTik SD-WAN is designed for internet providers with enterprise customers and enterprises. This is for any company that offers data connectivity to its customers, even if that is not its main activity. We do not sell directly to the general public. Our typical customers include:

    Internet providers with business customers

    IT support companies

    Managed Service Providers

    Internal IT teams for small and medium-sized businesses and large corporations

    Business organizations

  • Who are the end users of MikroTik SD-WAN?

    MikroTik SD-WAN is suitable for any business or organization with connectivity. This can range from a single device to enterprise-scale environments.

Billing and payment

  • How does billing work?

    MikroTik SD-WAN uses an account credit system. You need to keep a positive balance of credit to keep your licenses active. Credit is consumed as you use our licenses.

    The device fees are applied and deducted real time – you will not receive a full monthly bill.

    For example, if you add a device on the 2nd of this month, that device will be charged on your account on the 2nd of the next month, which means you will get several charges along the month based on when devices are added.

    Your credits never expire.

    Select a payment amount that covers your usage. When your account balance is near zero we automatically top up your account with this default amount, so you never have to worry about running out of credit. Deductions are made in real time to your account balance as you consume services.

    For example, one device license costs $5 every 30 days; once 30 days has elapsed, another $5 will be deducted from your account balance.

    More information is on the pricing page . 

  • What payment methods do you accept?

    We accept credit card payment using Visa or MasterCard.

  • What currencies do you support?

    Our services are priced in US dollars for global payments, and the Brazilian real BRL is accepted exclusively for Brazilian businesses.

  • How often do I need to credit my account?

    You are in complete control of your purchasing – that is one of the benefits of MikroTik SD-WAN. You can add credit regularly, or buy in bulk and save.

  • Can I credit my account automatically?

    MikroTik SD-WAN can automatically top-up your account credit to ensure continuous service.