Technical Support #
MikroTik SD-WAN support is available 24 hours a day, 7 days a week, ensuring continuous assistance for all customers.
No specific licensing is required for support; any platform customer can open an unlimited number of cases. Contact with the support team can be made via WhatsApp or email.
Support Contact: #
• WhatsApp: +55 81 3040-1010
• Email: [email protected]
Infrastructure and SLA #
MikroTik SD-WAN’s infrastructure is designed for high availability, offering a 99.99% SLA, ensuring operational continuity. In case of critical failures, emergency support is available with priority response time.
Operating Hours and SLA #
🔹 Online/Email Support
Cases submitted through the portal or contact form are responded to within 1 business day, usually within a few hours.
🔹 WhatsApp Support
Technical support via WhatsApp responds within 1 business day, usually within a few hours.
Pro Support #
For customers who need even more exclusive and prioritized assistance, we offer Pro Support, which includes:
✅ Maximum priority service
✅ Dedicated support channel
✅ Reduced response time
✅ Access to specialized engineers
Pro Support is available only to customers who purchase this service separately. For more information and subscription, please contact our sales team.
📩 Sales Email: [email protected]
