MikroTik SD-WAN (“we”, “our”, or “company”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your data when you access mikrotiksdwan.com and use our SD-WAN management platform.
1. Information We Collect #
1.1. Information you provide directly:
- Full name
- Email address
- Contact phone number
- Login credentials (username and password)
- Associated company/organization
1.2. Information collected automatically:
- IP address and approximate location
- Browser type and version
- Operating system
- Date and time of access
- Telemetry and logs generated by managed MikroTik devices
1.3. Technical information from managed devices:
- Unique identifiers (MAC address, RouterBOARD ID, serial number)
- Traffic statistics
- Network configuration data related to SD-WAN operations
2. How We Use the Information #
We use the collected data to:
- Provide, maintain, and improve the SD-WAN services
- Ensure network and platform security and integrity
- Comply with legal and regulatory obligations
- Provide technical support and customer service
- Send operational communications, notifications, and service updates
3. Information Sharing #
We do not sell or rent your personal data. We may share information:
- With infrastructure and hosting partners to operate the platform
- With legal authorities when required by law or court order
- With authorized integrators or resellers, upon your request or consent
4. Data Storage and Retention #
Data is stored on secure servers located in regions compliant with LGPD and GDPR.
Retention periods vary based on the nature of the information and legal requirements, following the principle of data minimization.
5. Information Security #
We apply technical and organizational measures to protect your data, including:
- Encryption in transit (TLS 1.3) and at rest
- Multi-factor authentication for administrative access
- Network segmentation and application firewalls
- Continuous monitoring and security audits
6. Your Rights #
You may request:
- Access to the data we hold about you
- Correction of inaccurate or outdated data
- Deletion of data, except where legal retention is required
- Data portability, where applicable
Requests should be sent to: support@mikrotiksdwan.com
7. Cookies and Similar Technologies #
We use cookies to:
- Authenticate user sessions
- Analyze traffic and performance
- Personalize user experience
You can manage your cookie preferences in your browser settings.
8. Changes to This Policy #
We may update this Privacy Policy periodically. Significant changes will be communicated on the website and/or via email.
9. Contact #
Questions about this Privacy Policy may be sent to:
📧 support@mikrotiksdwan.com
